Support

Need a hand, found a bug, or want to share feedback? We read everything. The fastest way to reach us is email — we aim to reply within 2–3 business days.

Email: hello@opalfall.com

Frequently asked

Where can I play Opalfall?

Opalfall is out now, free on the Apple App Store and Google Play.

How do I restore or get a refund for a purchase?

Purchases are handled by your app store. Use “Restore Purchases” in the Game to recover items, and request refunds through Apple or Google Play per their policies. If something still isn't right, email us and we'll help.

I lost my progress / switched phones.

Opalfall saves your progress on your device. We don't currently offer accounts or cloud sync, so progress doesn't transfer between devices, and reinstalling starts a fresh save. Your purchases are tied to your app store account — use “Restore Purchases” in the Game to recover them on a new device. If something looks wrong, email us with your device and details and we'll help where we can.

Reporting a bug

To help us fix it fast, include:

• your device model and OS version;
• the world or screen where it happened;
• what you expected vs. what occurred;
• a screenshot or screen recording if you have one.

See also our Privacy Policy and Terms of Use.