Support

Need a hand, found a bug, or want to share feedback? We read everything. The fastest way to reach us is email — we aim to reply within 2–3 business days.

Email: hello@opalfall.com

Frequently asked

When does Opalfall launch?

It's in development now, coming to iOS and Android. We'll announce the launch date here on opalfall.com and on our App Store and Google Play listings.

What platforms will it be on?

Opalfall is launching on the Apple App Store and Google Play. More platforms may follow.

How do I restore or get a refund for a purchase?

Purchases and subscriptions are handled by your app store. Use “Restore Purchases” in the Game to recover items, and request refunds through Apple or Google Play per their policies. If something still isn't right, email us and we'll help.

How do I cancel a Season Pass subscription?

Manage or cancel auto-renewing subscriptions anytime in your app store account settings. Deleting the app does not cancel a subscription. See our Terms of Use for details.

I lost my progress / switched phones.

Opalfall saves your progress on your device. We don't currently offer accounts or cloud sync, so progress doesn't transfer between devices, and reinstalling starts a fresh save. Your purchases are tied to your app store account — use “Restore Purchases” in the Game to recover them on a new device. If something looks wrong, email us with your device and details and we'll help where we can.

Reporting a bug

To help us fix it fast, include:

• your device model and OS version;
• the world or screen where it happened;
• what you expected vs. what occurred;
• a screenshot or screen recording if you have one.

See also our Privacy Policy and Terms of Use.